Thank you. SILK will take the next conversation from here.
A local member of the SILK team will review the request and contact the appropriate person using the information provided. Submission begins the process; it does not yet confirm acceptance, scheduling, staffing, or a start date.
The referral was successfully submitted. There is no need to submit it again.
One referral. One local contact. A clear next step.
SILK responds thoughtfully rather than making an automatic promise before understanding the person, home, requested schedule, payment pathway, and actual non-medical care needs.
We review the request
Susan or the SILK team reviews the contact information, location, expected timing, and general non-medical planning note.
We make contact
SILK speaks with the family or appropriate contact to understand daily routines, household needs, family coverage, timing, and possible payment pathway.
We give an honest answer
After considering scope, location, home conditions, schedule, caregiver fit, and availability, SILK explains whether assessment and service planning can move forward.
Do not wait on the form alone.
Call SILK while the family or responsible contact is present. A shared conversation can clarify the situation faster and reduce missed calls during a time-sensitive transition.
For emergencies, call 911. SILK does not provide emergency response, clinical triage, nursing, therapy, or medical advice.
Thank you for helping someone plan beyond the handoff.
When permission and an appropriate communication method are available, SILK can let the referring professional know whether contact and next-step planning occurred.