100% Woman-Owned • Start with a real conversation
Tell us what changed at home.
You do not need to know exactly what kind of care to request. Tell Susan or Ehren what is becoming difficult, where your loved one lives, and what your family needs help solving.
No form. No call center. No pressure. Just text SILK.
- Speak directly with SILK leadership
- Private pay and Medicaid/PASSPORT questions welcome
- No commitment required to ask for information
Call Susan or Ehren
A worried family should not have to navigate a phone tree.
When you contact SILK, you can speak with the people responsible for the company. We will ask what has changed, what the person can still do independently, where the pressure is falling on the family, and what a realistic care plan may need to cover.
If non-medical home care appears appropriate, we will explain the next steps. If the situation requires a clinical provider, emergency response, or a different kind of resource, we will say that plainly.
Choose the easiest way to begin
One conversation can bring the situation into focus.
Call or text
Reach SILK directly at 740-245-1051. A short description is enough to begin.
Choose a call time
Prefer a scheduled conversation? Reserve a 15-minute time that works for you.
Send the details
Use the form at the top of this page when it is easier to write out the location, needs, schedule, and payment questions.
What to have ready
A few details help us give you a useful answer.
You do not need medical records or a finished care plan. Share what you already know.
- The city, community, or exact service address
- What has recently changed or become unsafe
- Help needed with bathing, dressing, meals, mobility, memory, homemaking, or companionship
- Preferred days, times, shift length, and urgency
- Current family support and where the gaps occur
- Whether Medicaid/PASSPORT or private pay may be involved
A simple way to start
“I’m not sure what kind of help we need yet.”
That is a perfectly reasonable first sentence. Many families call after a fall, hospital stay, memory change, missed meals, caregiver exhaustion, or a growing feeling that someone should not be alone as often.
We will help turn those concerns into specific questions about daily routines, safety, scheduling, services, and payment.
What happens next
A clear path from concern to care.
We listen.
Tell us what changed, what is difficult now, and what outcome would bring relief.
We clarify.
We review location, daily-living needs, schedule, payment path, urgency, and household considerations.
We assess the fit.
If SILK may be appropriate, we discuss an assessment, care plan, authorization, and realistic staffing.
We stay connected.
Susan and Ehren remain accessible as the plan develops and needs change.
Two payment paths
Ask about Medicaid/PASSPORT or private pay.
Medicaid/PASSPORT
SILK serves eligible and authorized clients in Ross, Jackson, Gallia, Pike, and Vinton Counties. Program agencies determine eligibility, approved services, and authorized hours.
Private pay
Private-pay care may offer more flexibility and can be evaluated throughout SILK’s service region and nearby Southern Ohio communities. Availability still depends on the exact address, care needs, schedule, travel, and caregiver fit.
Contact SILK FAQ
Questions families ask before calling.
If your question is not here, call anyway. You are not committing to care by asking for information.
Who will I speak with when I contact SILK?
You can speak directly with Susan, SILK’s founder and 100% owner, or Ehren, her co-founder and leadership partner about the person’s needs, location, schedule, payment options, and possible next steps.
What should I say when I call?
Start with what changed and what is becoming difficult. It helps to share the person’s location, current support, daily-living needs, preferred schedule, urgency, and whether Medicaid/PASSPORT or private pay may be involved.
Does calling mean I am committing to services?
No. An initial conversation helps your family understand whether non-medical home care may fit the situation and what steps would be required to begin.
How quickly can home care begin?
Timing depends on the location, assessment, care needs, requested schedule, payment or authorization path, required onboarding, and caregiver availability. Call with the exact situation for a realistic answer.
Does SILK accept Medicaid/PASSPORT?
Yes. SILK serves eligible and authorized Medicaid/PASSPORT clients in Ross, Jackson, Gallia, Pike, and Vinton Counties. Eligibility, approved services, and authorized hours are determined through the appropriate program agencies.
Can I contact SILK about private-pay care?
Yes. SILK evaluates private-pay requests across its service region and in nearby Southern Ohio communities based on the address, needs, schedule, travel, caregiver availability, and fit.
Can SILK provide medical advice or emergency help?
No. SILK provides non-medical home care and does not replace emergency services, physicians, skilled nursing, or therapy. Call 911 for an immediate emergency and contact the appropriate licensed clinician for medical questions.
Helpful before the call
Explore care, coverage, and common questions.
Compare personal care, companionship, homemaking, respite, dementia support, and extended care.
Explore services →Southern Ohio Care ResourcesUse practical guides created to help families understand decisions and prepare for care.
Visit the resource hub →Meet Susan and EhrenMeet Susan, SILK’s founder and 100% owner, and Ehren, her co-founder and leadership partner.
Meet the family →Send the situation
Prefer to write it down?
Share the best way to reach you, where care is needed, and what is becoming difficult. Susan or Ehren will review your message.